Refund Policy

GENERAL CONDITIONS

Software developed by GrowEasy is available on a try-before-you-buy basis, you can also get a free demo and use the paid plans for free during the trial period. We provide these these options to ensure that you can fully experience GrowEasy's product prior to making your purchase. When available, knowledge base and How-Tos for software is also available online. We encourage you to review the documentation and try the software prior to making your purchase to ensure that it meets your requirements.

If you are not satisfied with software purchased directly from GrowEasy (software purchased from a third party must be returned to the third party and is subject to the return policies of that particular reseller), please contact our Customer Support Team (either by email or by phone) within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund you shall cease all use and destroy all copies, full or partial, of the Software for which you no longer possess a valid, purchased license. GrowEasy reserves the right to disable account you were using to access the product when we issue you a refund.

NON-REFUNDABLE CASES

GrowEasy may decline refund claims in the following cases:

Software purchased for the wrong use-case and not being used for its intended purpose.
Inability to operate the software in your internet and communication network conditions or your computing environment.
Inability to use the software due to an operator error.
We will not refund or credit the difference between the price you were charged and the limited-time price reduction, such as those that occur during special sales events.
Please note that coupon details must be filled in before proceeding to the order check-out. We will not apply discounts in retrospect, i.e. to orders that have already been.

Please note that we can only accept refund claims for products purchased via our site - purchases made from a reseller or a implementation partner are subject to their refund policies.